AptEdge

About AptEdge

AptEdge provides AI-powered technical support solutions for B2B software companies, focusing on delivering fast resolutions for complex software support issues. Their mission is to connect in-product activity with scattered support knowledge to help support teams and customers find answers quickly and document knowledge effectively.

Products & Services

Agentic Technical Support Platform:A platform designed for B2B enterprises to resolve complex software support issues quickly, integrating product context and support knowledge for faster case resolution.

Self Service:Enables customers to access solutions directly without back-and-forth with support teams.

Issue Insights:Provides insights into issues to help support engineers research and resolve cases efficiently.

Answer AI:AI-driven tool to deliver instant answers to technical questions.

Knowledge Creation:Facilitates automatic documentation and updates of knowledge as products evolve.

Specialties

AI-Powered Technical Support Support Engineering Knowledge Management Customer Support Workflow Enhancement

Funding History

Debug: View Raw Funding Data

#	Type	Amount Fields	Date Fields	Investors
1	RT: Seed T: - FT: Seed	A: 11000000 MR: - FA: 11M FAN: 11000000	D: 2023-06-14 FD: 2023-06-14	5 investors

Seed Latest

2023-06-14

$11.0M

5 investors (Pro only)

Growth Metrics

+45%

Employee Growth

YoY

3.2x

Funding Growth

Last Round

12

Markets

Operating

10K+

Customers

Active

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Mock Up

Team & Leadership

S

Steve Kennedy

VP of Customer Success

J

Jim Fischer

Vice President, Support and Dataflow Services

C

Chris Slaugh

Former VP, Global Customer Support

N

Nina Nichols

VP, Global Customer Support

J

Jim FischeR

VP of Customer Support

M

Mark Roberge

Managing Director at Stage 2 Capital

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Recent News

AptEdge Announces New Product Launch

2 days ago

Company unveils innovative solution to transform the industry, expanding market reach and capabilities...

Leadership Team Expands with Industry Veteran

1 week ago

New executive brings 20+ years of experience to accelerate growth and strategic initiatives...

Company Recognized as Industry Leader

2 weeks ago

Receives prestigious award for innovation and customer satisfaction in competitive market...

Key Competitors

C1

Competitor Alpha

Series B · $50M raised

C2

Competitor Beta

Series C · $120M raised

C3

Competitor Gamma

Series A · $25M raised

C4

Competitor Delta

Seed · $10M raised