Capacity

About Capacity

Capacity is an AI-powered support automation platform focused on automating customer and team support to grow revenue, reduce costs, and improve satisfaction. Founded in 2017, it offers solutions across various channels like voice, web, email, and SMS, helping businesses streamline operations and enhance customer experiences.

Products & Services

Intelligent Virtual Agents:AI-powered self-service across chat, voice, email, and web for seamless support.

Agent Assist + Live Support:Real-time AI suggestions and coaching to boost agent productivity during support interactions.

Campaigns + Workflows:Automates tasks and follow-ups with smart workflows to enhance operational efficiency.

Conversational AI:Delivers natural, on-brand conversations with speech recognition and sentiment analysis.

Insights + Analytics:Tracks performance and provides predictive insights to optimize customer interactions.

Security + Integrations:Enterprise-grade security with over 250 prebuilt integrations for seamless connectivity.

AI Voice Intelligent Virtual Agent (IVA)

Conversational AI Software

Smart Call Routing

Omnichannel Support

Enterprise Search Software

Agent Assist

Workflow Automation

Intelligent Virtual Agents

Agent Assist & Live Support

Conversational AI

Campaigns & Workflows

Analytics & Insights

Modern Contact Center

AI Knowledge Base

Specialties

AI-Powered Support Automation Conversational AI Intelligent Virtual Agents Workflow Automation Customer Experience (CX) Optimization Enterprise Security Integrations with CRM and Helpdesk Systems AI-Powered Voice Automation Zero Hold Time Resolutions Natural Language Processing (NLP) Enterprise-Grade Security (SOC II, GDPR, HIPAA) Omnichannel Inbox Management Personalized Customer Interactions AI-driven customer support automation Unified knowledge management Integration with 250+ CRMs and tools Enterprise-grade security and compliance 24/7 multi-channel support (voice, chat, email, SMS) Industry-specific AI solutions (Retail, Financial Services, Healthcare, Contact Centers)

Funding History

Debug: View Raw Funding Data

#	Type	Amount Fields	Date Fields	Investors
1	RT: Series D T: - FT: Series D	A: 92000000 MR: - FA: $92 million FAN: 92000000	D: 2025-08-07 FD: 2025-08-07	3 investors

Series D Latest

2025-08-07

$92.0M

3 investors (Pro only)

Growth Metrics

+45%

Employee Growth

YoY

3.2x

Funding Growth

Last Round

12

Markets

Operating

10K+

Customers

Active

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Mock Up

Team & Leadership

D

David Karandish

CEO & Cofounder

C

Chris Sims

Co-Founder

A

Alexa Schmitt Bugler

Sr. Content Marketing Specialist

LinkedIn (Pro only)

R

Ray Dalio

D

David Karandish

C

Chris Sims

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Recent News

Capacity Announces New Product Launch

2 days ago

Company unveils innovative solution to transform the industry, expanding market reach and capabilities...

Leadership Team Expands with Industry Veteran

1 week ago

New executive brings 20+ years of experience to accelerate growth and strategic initiatives...

Company Recognized as Industry Leader

2 weeks ago

Receives prestigious award for innovation and customer satisfaction in competitive market...

Key Competitors

C1

Competitor Alpha

Series B · $50M raised

C2

Competitor Beta

Series C · $120M raised

C3

Competitor Gamma

Series A · $25M raised

C4

Competitor Delta

Seed · $10M raised