Crescendo

About Crescendo

Crescendo.ai is an AI-driven customer service platform that combines AI technology with human expertise ('Superhumans') to deliver guaranteed outcomes in customer experience (CX). The company focuses on providing fast, effortless resolutions across multiple channels (chat, voice, email) with a performance guarantee, targeting mid-market and enterprise clients. Their mission is to redefine CX by integrating ethical AI and human support for optimal results within weeks.

Products & Services

AI Assistants:Instant resolution across chat, voice, and email with auto-tuning for accuracy and contextual escalations.

Insights:CX insights and reporting for business analytics and quality assurance on interactions.

Expert Assist:Agent assistance tools to enhance speed and precision in customer interactions.

Managed AI Services:Continuous optimization, guardrails, and analytics to maintain high resolutions and low response times.

Performance BPO:Brand-aligned support with multilingual experts handling high-value cases with AI assistance.

Specialties

AI-Native Contact Centers Omnichannel AI (Chat, Messaging, Voice, Email) Customer Experience Optimization Ethical AI Development Multilingual Human Support

Funding History

Debug: View Raw Funding Data

#	Type	Amount Fields	Date Fields	Investors
1	RT: Series C T: - FT: Series C	A: 50000000 MR: - FA: $50 million FAN: 50000000	D: 2024-10-02 FD: 2024-10-02	4 investors

Series C Latest

2024-10-02

$50.0M

4 investors (Pro only)

Growth Metrics

+45%

Employee Growth

YoY

3.2x

Funding Growth

Last Round

12

Markets

Operating

10K+

Customers

Active

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Mock Up

Team & Leadership

A

Anand Chandrasekaran

Founder, President

A

Andy Lee

Founder, Exec Chair

M

Matt Price

Co-Founder, CEO

S

Slava Zhakov

Co-Founder, CTO

T

Tod Famous

Chief Product Officer

M

Michelle Donnelly

Chief Revenue Officer

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Recent News

Crescendo Announces New Product Launch

2 days ago

Company unveils innovative solution to transform the industry, expanding market reach and capabilities...

Leadership Team Expands with Industry Veteran

1 week ago

New executive brings 20+ years of experience to accelerate growth and strategic initiatives...

Company Recognized as Industry Leader

2 weeks ago

Receives prestigious award for innovation and customer satisfaction in competitive market...

Key Competitors

C1

Competitor Alpha

Series B · $50M raised

C2

Competitor Beta

Series C · $120M raised

C3

Competitor Gamma

Series A · $25M raised

C4

Competitor Delta

Seed · $10M raised