Decagon

About Decagon

Decagon is a conversational AI platform focused on redefining customer experience by building, optimizing, and scaling AI agents. Their mission is to deliver an always-on concierge experience for customers, turning support operations into strategic growth drivers.

Products & Services

Overview:General overview of Decagon's conversational AI platform.

Agent Operating Procedures (AOPs):A system that uses natural language instructions compiled into code to dynamically handle complex situations, combining flexibility with precision.

Chat:AI-driven chat support for customer interactions.

Email:Automated email support for issue resolution.

Agent Assist:Tools to assist human agents in customer support tasks.

Watchtower:Monitoring and oversight tool for AI agent performance.

Voice

Chat

Email

Proactive Agents

AOP

Integrations

Experiments

Testing QA

Insights and Reporting

Watchtower

Suggestions

Specialties

Conversational AI Customer Experience AI Agents Omnichannel Support Agent Operating Procedures (AOPs) AI customer support agents Omnichannel support Conversation deflection Voice AI

Funding History

Debug: View Raw Funding Data

#	Type	Amount Fields	Date Fields	Investors
1	RT: Series D T: - FT: Series D	A: 250000000 MR: - FA: $250 million FAN: 250000000	D: 2026-01-28 FD: 2026-01-28	14 investors
2	RT: Series C T: - FT: Series C	A: 131000000 MR: - FA: 131 million FAN: 131000000	D: 2025-06-23 FD: 2025-06-23	8 investors
3	RT: Series B T: - FT: Series B	A: 65000000 MR: - FA: $65 million FAN: 65000000	D: 2024-10-15 FD: 2024-10-15	6 investors
4	RT: Seed and Series A T: - FT: Seed and Series A	A: 35000000 MR: - FA: $35M FAN: 35000000	D: 2024-06-18 FD: 2024-06-18	12 investors

Series D Latest

2026-01-28

$250.0M

14 investors (Pro only)

Series C 2025-06-23

$131.0M

Series B 2024-10-15

$65.0M

View 3 more funding rounds with Pro

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Growth Metrics

+45%

Employee Growth

YoY

3.2x

Funding Growth

Last Round

12

Markets

Operating

10K+

Customers

Active

View 3 more growth metrics with Pro

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Mock Up

Team & Leadership

J

Jesse Zhang

Co-founder & CEO

A

Ashwin Sreenivas

Co-founder & President

Recent News

Decagon Announces New Product Launch

2 days ago

Company unveils innovative solution to transform the industry, expanding market reach and capabilities...

Leadership Team Expands with Industry Veteran

1 week ago

New executive brings 20+ years of experience to accelerate growth and strategic initiatives...

Company Recognized as Industry Leader

2 weeks ago

Receives prestigious award for innovation and customer satisfaction in competitive market...

Key Competitors

C1

Competitor Alpha

Series B · $50M raised

C2

Competitor Beta

Series C · $120M raised

C3

Competitor Gamma

Series A · $25M raised

C4

Competitor Delta

Seed · $10M raised