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Deskpro

Technology - Help Desk Software ~105 employees
Founded
--
Employees (Est.)
~105
7 leaders known
Total Funding
$25.0M
Funding Rounds
1
Last Funding
2024-06-25

About Deskpro

Deskpro is a company that provides an AI-powered help desk platform designed to streamline support services across multiple channels. Their mission is to make support simple by arming teams with a comprehensive ecosystem for resolving issues seamlessly, whether for internal teams or external customers, with flexible deployment options including cloud, private cloud, or self-hosted solutions.

Products & Services

Unified Inbox:A platform to manage and collaborate on conversations across every channel for faster issue resolution.
Automation:Tools to set up complex workflows, custom SLAs, and automate processes using no-code builders.
Reporting:Real-time tracking of KPIs, agent performance, CSAT, and ticket trends with custom dashboards.
Knowledge Base:A central repository for help articles and documentation, integrated with AI chatbots for instant answers.
AI-Powered Assistance:AI tools to draft replies, summarize tickets, auto-triage, and provide accurate responses by learning from data.
IT & Service Desk:Solutions for automating and managing internal help desk requests.
HR & People Ops:Support for employee requests with improved visibility and communication.
B2B & B2C Customer Support:Tailored support for clients and high-demand consumer support across channels.
Deployment Options:Flexible deployment including Cloud, Private Cloud, and Self-Hosted solutions to meet organizational needs.
Integrations:Seamless integration with numerous tools and apps via Zapier and direct connections like Slack, Microsoft Teams, and Salesforce.

Specialties

AI-Powered Support Help Desk Automation Multi-Channel Support Customizable Deployment (Cloud, Private Cloud, Self-Hosted) Integration with Business Tools

Funding History

Debug: View Raw Funding Data
# Type Amount Fields Date Fields Investors
1 RT: Series A
T: -
FT: Series A 		A: 25000000
MR: -
FA: $25 million
FAN: 25000000 		D: 2024-06-25
FD: 2024-06-25 		1 investors
Series A Latest
2024-06-25
$25.0M
1 investor (Pro only)

Growth Metrics

+45%
Employee Growth
YoY
3.2x
Funding Growth
Last Round
12
Markets
Operating
10K+
Customers
Active

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Team & Leadership

B

Brad Murdoch

CEO

LinkedIn (Pro only)
C

Christopher Padfield

Founder & CPO

LinkedIn (Pro only)
C

Christopher Nadeau

Co-Founder & CTO

LinkedIn (Pro only)
R

Rami Legha

CFO

E

Emily Jansen

VP of Marketing

H

Hannah Scott

VP of Deskpro Solutions

View 4 more team members with Pro

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Recent News

Deskpro Announces New Product Launch

2 days ago

Company unveils innovative solution to transform the industry, expanding market reach and capabilities...

Read more →

Leadership Team Expands with Industry Veteran

1 week ago

New executive brings 20+ years of experience to accelerate growth and strategic initiatives...

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Company Recognized as Industry Leader

2 weeks ago

Receives prestigious award for innovation and customer satisfaction in competitive market...

Read more →

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Key Competitors

C1

Competitor Alpha

Series B · $50M raised

C2

Competitor Beta

Series C · $120M raised

C3

Competitor Gamma

Series A · $25M raised

C4

Competitor Delta

Seed · $10M raised

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Company Details

Industries
Technology - Help Desk Software
Company Size
~105 employees (est.)

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Technology Stack

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