EvaluAgent

About EvaluAgent

Evaluagent provides contact center quality assurance software aimed at turning customer interactions into a competitive advantage. Their mission is to use AI-powered QA and Conversation Intelligence to identify and fix issues quickly, delivering exceptional customer experience (CX) that competitors cannot match.

Products & Services

Real-time QA:Supports agents in-the-moment with live scorecards and automated wrap notes to save time and ensure consistency.

Auto-QA & Improvement:Combines AI, automation, and human oversight to focus on quality assurance and enhance agent improvement.

Conversation Intelligence:Uses AI and speech analytics to gain actionable insights from every customer interaction across all channels.

Specialties

Quality Assurance (QA) Conversation Intelligence Speech Analytics AI and Automation Agent Performance Improvement Customer Experience (CX) Optimization

Funding History

Debug: View Raw Funding Data

#	Type	Amount Fields	Date Fields	Investors
1	RT: Series A T: - FT: Series A	A: 20000000 MR: - FA: 20 million FAN: 20000000	D: 2023-06-23 FD: 2023-06-23	1 investors

Series A Latest

2023-06-23

$20.0M

1 investor (Pro only)

Growth Metrics

+45%

Employee Growth

YoY

3.2x

Funding Growth

Last Round

12

Markets

Operating

10K+

Customers

Active

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Mock Up

Team & Leadership

J

Jonas Fandrey

Director

G

George Moffatt

Quality Specialist

P

Phil Heighes

Head of Operations

A

Aleksandra Milcheva

Quality Assurance Team Lead

J

Jaime Scott

CEO at EvaluAgent

M

Michelle Dinsmore

Co Founder

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Recent News

EvaluAgent Announces New Product Launch

2 days ago

Company unveils innovative solution to transform the industry, expanding market reach and capabilities...

Leadership Team Expands with Industry Veteran

1 week ago

New executive brings 20+ years of experience to accelerate growth and strategic initiatives...

Company Recognized as Industry Leader

2 weeks ago

Receives prestigious award for innovation and customer satisfaction in competitive market...

Key Competitors

C1

Competitor Alpha

Series B · $50M raised

C2

Competitor Beta

Series C · $120M raised

C3

Competitor Gamma

Series A · $25M raised

C4

Competitor Delta

Seed · $10M raised