Five9 Inc.

About Five9 Inc.

Five9 is a provider of cloud contact center software, focusing on AI-driven, hyper-personalized customer experiences (CX). Their mission is to empower brands to deliver seamless experiences at every stage of the customer journey, strengthening relationships, boosting satisfaction, and driving business results through intelligent CX platforms and trusted partnerships.

Products & Services

Cloud Contact Center Software:A comprehensive solution for managing inbound, outbound, and blended contact center operations with omnichannel capabilities.

AI & Automation:Includes Genius AI, AI Agents, Agent Assist, AI Summaries, AI Insights, and AI Trust & Governance for conversational and generative AI capabilities.

Workforce Engagement Management (WEM):Tools for workforce optimization, quality management, workforce management, interaction analytics, performance management, and gamification.

Customer Engagement Solutions:Omnichannel engagement options including voice, email, mobile, chat, social, SMS/text, and video.

Intelligent CX Platform:A scalable, secure platform with 99.999% uptime, open APIs, and easy integrations to fuel growth and innovation.

Specialties

AI-Driven Customer Experience (CX) Cloud Contact Center Solutions Workforce Engagement Management Omnichannel Customer Engagement Artificial Intelligence and Automation

Funding History

Debug: View Raw Funding Data

#	Type	Amount Fields	Date Fields	Investors
1	RT: Convertible Notes T: - FT: Convertible Notes	A: 650000000 MR: - FA: $650.0 million FAN: 650000000	D: 2024-02-28 FD: 2024-02-28	-
2	RT: Convertible Senior Notes T: - FT: Convertible Senior Notes	A: 600000000 MR: - FA: $600 million FAN: 600000000	D: 2024-02-26 FD: 2024-02-26	-

Convertible Notes Latest

2024-02-28

$650.0M

Convertible Senior Notes 2024-02-26

$600.0M

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Growth Metrics

+45%

Employee Growth

YoY

3.2x

Funding Growth

Last Round

12

Markets

Operating

10K+

Customers

Active

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Team & Leadership

M

Mike Burkland

Chief Executive Officer

B

Bryan Lee

Chief Financial Officer

A

Andy Dignan

President

T

Tiffany Meriweather

Chief Administrative and Legal Officer

M

Matt Tuckness

Chief Revenue Officer

P

Panos Kozanian

Executive Vice President of Product Engineering

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Recent News

Five9 Inc. Announces New Product Launch

2 days ago

Company unveils innovative solution to transform the industry, expanding market reach and capabilities...

Leadership Team Expands with Industry Veteran

1 week ago

New executive brings 20+ years of experience to accelerate growth and strategic initiatives...

Company Recognized as Industry Leader

2 weeks ago

Receives prestigious award for innovation and customer satisfaction in competitive market...

Key Competitors

C1

Competitor Alpha

Series B · $50M raised

C2

Competitor Beta

Series C · $120M raised

C3

Competitor Gamma

Series A · $25M raised

C4

Competitor Delta

Seed · $10M raised