Thread

About Thread

Thread is an AI Service Desk platform designed for Managed Service Providers (MSPs). It offers a no-code AI solution with agentic triage, aiming to enhance service delivery through automation, chat, and unified inbox systems. The mission is to improve service experiences, reduce technician workload, and help MSPs scale sustainably with faster response and resolution times.

Products & Services

AI Service Desk for MSPs:A no-code AI platform with agentic triage, ready to use in 30 minutes, integrating AI agents, chat, and automation for service desks.

Live Managed Chat Support:Omni-channel support via chat in Teams, Slack, or desktop apps for MSP customers.

Automated Ticket Triage:AI-driven ticket triage and dispatch to automate service requests and reduce technician workload.

Voice AI for Phone:AI-powered voice support for phone interactions.

Unified Inbox:A centralized inbox for technicians to manage tickets from multiple sources with a responsive interface.

PSA Automations:Automation for Professional Services Automation tools, including priority setting, time entry, and ticket categorization.

AI Insights and Reporting:AI-driven analytics and reporting for service desk performance.

Integration Management (Workflows):Tools to manage workflows and integrations with PSA and productivity platforms like ConnectWise, AutoTask, HaloPSA, IT Glue, and more.

Planner:Scheduling tool to view team calendars, prioritize, assign, and schedule threads.

Specialties

AI Service Desk Automated Ticket Triage PSA Automations Chat Integrations (Teams, Slack) Unified Inbox Systems

Funding History

Debug: View Raw Funding Data

#	Type	Amount Fields	Date Fields	Investors
1	RT: Growth Equity T: - FT: Growth Equity	A: 18000000 MR: - FA: $18 million FAN: 18000000	D: 2025-12-18 FD: 2025-12-18	2 investors

Growth Equity Latest

2025-12-18

$18.0M

2 investors (Pro only)

Growth Metrics

+45%

Employee Growth

YoY

3.2x

Funding Growth

Last Round

12

Markets

Operating

10K+

Customers

Active

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Mock Up

Team & Leadership

B

Bobby Jacobs

Head of Growth

M

Mark Alayev

Founder

M

Matthew Linn

Co-Founder & COO

M

Michael Evers

CEO

V

Vyacheslav Alayev

Head of Engineering

P

Paralee Walls

Head of Marketing

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Recent News

Thread Announces New Product Launch

2 days ago

Company unveils innovative solution to transform the industry, expanding market reach and capabilities...

Leadership Team Expands with Industry Veteran

1 week ago

New executive brings 20+ years of experience to accelerate growth and strategic initiatives...

Company Recognized as Industry Leader

2 weeks ago

Receives prestigious award for innovation and customer satisfaction in competitive market...

Key Competitors

C1

Competitor Alpha

Series B · $50M raised

C2

Competitor Beta

Series C · $120M raised

C3

Competitor Gamma

Series A · $25M raised

C4

Competitor Delta

Seed · $10M raised