Gorgias

About Gorgias

Gorgias is a Conversational AI platform for ecommerce, designed to personalize customer conversations, generate sales, and fuel brand growth. It centralizes customer interactions across multiple channels, automates support inquiries, and enhances the shopping journey with AI-driven solutions for support and sales.

Products & Services

Helpdesk:Centralizes all messages from every channel into one inbox for streamlined customer support.

AI Agent:Delivers smart, scalable, brand-aligned conversations, resolving up to 60% of support inquiries and boosting conversions with tailored recommendations.

Voice:Enables phone support directly from the Helpdesk.

SMS:Allows responses to inbound text messages as part of customer support.

Automated Support Workflow:Instantly resolves 60% of support inquiries through automation.

Shopping Assistant:Engages shoppers with personalized assistance to drive sales and increase conversions.

Gorgias Support Suite:Integrates all support channels into one platform, automating inquiries for efficiency and cost savings.

Gorgias Marketing Suite:Offers proactive chat campaigns and personalized shopping assistance to reduce bounce rates and boost conversions.

Integrations (e.g., Shopify, App Store):Connects with ecommerce platforms like Shopify and over 100 tools to unify customer data and interactions.

Specialties

Conversational AI Customer Support Automation Ecommerce Integrations Sales Conversion Optimization Shopify Integration

Funding History

Debug: View Raw Funding Data

#	Type	Amount Fields	Date Fields	Investors
1	RT: Series C-2 T: - FT: Series C-2	A: 29000000 MR: - FA: $29 million FAN: 29000000	D: 2024-05-15 FD: 2024-05-15	8 investors

Series C-2 Latest

2024-05-15

$29.0M

8 investors (Pro only)

Growth Metrics

+45%

Employee Growth

YoY

3.2x

Funding Growth

Last Round

12

Markets

Operating

10K+

Customers

Active

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Mock Up

Team & Leadership

Z

Zoe Kahn

VP of Retention

R

Ren Fuller-Wasserman

Director of Experience

LinkedIn (Pro only)

E

Eli Weiss

Author of CX Unlocked Guidebook

LinkedIn (Pro only)

B

Brandon Amoroso

Founder & CEO

M

Molly Wallace Kerrigan

Senior Director of Retention

K

Kevin Gould

Founder & CEO

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Recent News

Gorgias Announces New Product Launch

2 days ago

Company unveils innovative solution to transform the industry, expanding market reach and capabilities...

Leadership Team Expands with Industry Veteran

1 week ago

New executive brings 20+ years of experience to accelerate growth and strategic initiatives...

Company Recognized as Industry Leader

2 weeks ago

Receives prestigious award for innovation and customer satisfaction in competitive market...

Key Competitors

C1

Competitor Alpha

Series B · $50M raised

C2

Competitor Beta

Series C · $120M raised

C3

Competitor Gamma

Series A · $25M raised

C4

Competitor Delta

Seed · $10M raised