Kustomer

About Kustomer

Kustomer is an AI-powered customer service CRM platform focused on delivering exceptional service at every touchpoint by combining data, AI, and human capabilities. Their mission is to transform customer experiences through anticipation, automation, and personalized support.

Products & Services

AI Agents for Reps:Boosts agent efficiency by 30% with AI assistants that handle routine tasks, allowing reps to focus on delivering great customer experiences.

AI Agents for Customers:Reduces support queries by 45% by providing instant, human-like support through advanced AI agents.

CRM:Builds meaningful customer relationships with a complete view of customer data.

Omnichannel:Engages customers seamlessly across multiple channels including email, chat, social, and phone.

Workflows:Automates repetitive processes to improve team focus and efficiency.

Security:Ensures customer data is secure and compliant with industry standards.

AI Agent Studio:Allows businesses to build customized AI agents tailored to their needs without requiring developer expertise.

Integrations:Connects tools, data, and processes with easy-to-use integrations.

Specialties

AI-Powered Customer Service CRM Solutions Omnichannel Support Workflow Automation AI Agent Development

Funding History

Debug: View Raw Funding Data

#	Type	Amount Fields	Date Fields	Investors
1	RT: Series B T: - FT: Series B	A: 30000000 MR: - FA: $30 million FAN: 30000000	D: 2025-08-07 FD: 2025-08-07	4 investors
2	RT: New Financing Round T: - FT: New Financing Round	A: 60000000 MR: - FA: $60 million FAN: 60000000	D: 2023-05-23 FD: 2023-05-23	3 investors

Series B Latest

2025-08-07

$30.0M

4 investors (Pro only)

New Financing Round 2023-05-23

$60.0M

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Growth Metrics

+45%

Employee Growth

YoY

3.2x

Funding Growth

Last Round

12

Markets

Operating

10K+

Customers

Active

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Mock Up

Team & Leadership

B

Brandon

Senior Frontend Engineer

L

Lindsay

UX Research

A

Aileen

Technical Account Manager

B

Brad Birnbaum

CEO & Co-Founder

J

Jeremy Suriel

CTO & Co-Founder

D

Douglas Hanna

President & COO

View 8 more team members with Pro

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Recent News

Kustomer Announces New Product Launch

2 days ago

Company unveils innovative solution to transform the industry, expanding market reach and capabilities...

Leadership Team Expands with Industry Veteran

1 week ago

New executive brings 20+ years of experience to accelerate growth and strategic initiatives...

Company Recognized as Industry Leader

2 weeks ago

Receives prestigious award for innovation and customer satisfaction in competitive market...

Key Competitors

C1

Competitor Alpha

Series B · $50M raised

C2

Competitor Beta

Series C · $120M raised

C3

Competitor Gamma

Series A · $25M raised

C4

Competitor Delta

Seed · $10M raised