Quack

About Quack

Quack is a company focused on revolutionizing customer support with proactive AI agents. Their mission is to provide amazing support, analyze every interaction, and equip customer experience (CX) teams with tools to turn unhappy customer journeys into growth opportunities. They aim to create tools that help customer experts anticipate needs, understand emotions, and create memorable experiences.

Products & Services

SupportOS:An operating system for customer support growth, packed with features beyond generic ticket systems, including autonomous QA, knowledge management, VoC dashboards, and AI help centers.

Training:Advanced training tools for AI agents to learn fast and deliver exceptional support, with capabilities for training multiple agents for specific domains and use cases.

AI Agents:Proactive AI agents tailored for customer support, capable of escalating when necessary, asking follow-up questions, and integrating with various channels like in-app chat, email, and Slack.

Specialties

Proactive AI Agents Customer Experience (CX) Tools Advanced Training for AI Integration with Support Systems Autonomous Quality Assurance (QA) Knowledge Management Voice of Customer (VoC) Analytics

Funding History

Debug: View Raw Funding Data

#	Type	Amount Fields	Date Fields	Investors
1	RT: Seed T: - FT: Seed	A: 7000000 MR: - FA: $7 million FAN: 7000000	D: 2025-09-11 FD: 2025-09-11	6 investors

Seed Latest

2025-09-11

$7.0M

6 investors (Pro only)

Growth Metrics

+45%

Employee Growth

YoY

3.2x

Funding Growth

Last Round

12

Markets

Operating

10K+

Customers

Active

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Mock Up

Team & Leadership

G

Gal Magid

Head of Customer Experience

A

Ayal Kellman

Support Team Leader

C

Carlos Scherer

Senior Manager of Customer Solutions & Support

A

Antal Emanuel Leib

Director of Customer Support

H

Hayley Johnson

Head of Customer Success

M

Mordechai Wolfson

Technical Support Team Lead

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Recent News

Quack Announces New Product Launch

2 days ago

Company unveils innovative solution to transform the industry, expanding market reach and capabilities...

Leadership Team Expands with Industry Veteran

1 week ago

New executive brings 20+ years of experience to accelerate growth and strategic initiatives...

Company Recognized as Industry Leader

2 weeks ago

Receives prestigious award for innovation and customer satisfaction in competitive market...

Key Competitors

C1

Competitor Alpha

Series B · $50M raised

C2

Competitor Beta

Series C · $120M raised

C3

Competitor Gamma

Series A · $25M raised

C4

Competitor Delta

Seed · $10M raised