Thena

About Thena

Thena is a platform designed to provide AI-powered customer support for B2B teams, unifying communication channels like Slack, email, and chat to streamline issue resolution and enhance customer experience. It aims to automate repetitive tasks, allowing teams to focus on critical outcomes with speed and context.

Products & Services

AI Customer Support Platform:A comprehensive solution for B2B teams to manage customer support across Slack, email, and chat, featuring AI agents for automation of tasks like ticket creation and escalation.

Omni-Channel Support:Turns chaotic communications across multiple channels into trackable tickets for better management.

Multi-Persona Ticketing:Streamlines team processes with customizable boards and role-based controls for ticket routing and management.

AI Knowledge Base:Consolidates support content into branded help centers for easy access and management.

AI Workflows:Triggers automated workflows combining smart AI and human logic for efficient B2B support.

Broadcasts:Shares product updates and announcements across multiple channels with precise targeting.

Integrations:Connects with apps like HubSpot, Salesforce, and Jira to manage data and APIs for AI agents.

Specialties

AI-Powered Customer Support B2B SaaS Support Omni-Channel Ticketing Slack-Native Support Automated Workflows Customer Data Integration

Funding History

Debug: View Raw Funding Data

#	Type	Amount Fields	Date Fields	Investors
1	RT: Seed T: - FT: Seed	A: 5000000 MR: - FA: $5 million FAN: 5000000	D: 2023-05-24 FD: 2023-05-24	2 investors

Seed Latest

2023-05-24

$5.0M

2 investors (Pro only)

Growth Metrics

+45%

Employee Growth

YoY

3.2x

Funding Growth

Last Round

12

Markets

Operating

10K+

Customers

Active

View 3 more growth metrics with Pro

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Mock Up

Team & Leadership

A

Ankit

M

Mike

G

Govind

Recent News

Thena Announces New Product Launch

2 days ago

Company unveils innovative solution to transform the industry, expanding market reach and capabilities...

Leadership Team Expands with Industry Veteran

1 week ago

New executive brings 20+ years of experience to accelerate growth and strategic initiatives...

Company Recognized as Industry Leader

2 weeks ago

Receives prestigious award for innovation and customer satisfaction in competitive market...

Key Competitors

C1

Competitor Alpha

Series B · $50M raised

C2

Competitor Beta

Series C · $120M raised

C3

Competitor Gamma

Series A · $25M raised

C4

Competitor Delta

Seed · $10M raised